Privacy policy
Last updated: 31 July 2025
1. Data Controller
Studio3000 GmbH – Tuftinglove
Bachstrasse 33, 5034 Suhr, Switzerland
help@tuftinglove.com · +41 62 552 01 70
2. What data we process & why
| Data Category | Purpose | Legal Basis (FADP) |
|---|---|---|
| Contact details, orders, payments | Contract fulfillment, shipping, accounting | Contractual necessity / Legal obligation |
| Workshop data | Course organization | Contractual necessity |
| Email & chat (Willdesk) | Support, quality improvement | Legitimate interest |
| Cookies, analytics | Shop operation, statistics, marketing | Consent / Legitimate interest |
3. Disclosure to third parties
- Shop hosting & system: Shopify Inc. (Canada, adequacy decision)
- Payment providers: Shopify Payments, Klarna, PayPal, Twint
- Customer chat: Willdesk (GDPR-compliant, ISO 27001)
- Shipping: Swiss Post, DHL, UPS
- Marketing & analytics: Google LLC, Meta Platforms, TikTok Ltd.
- Reviews: Loox (Israel, adequacy decision), Google Reviews
- Newsletter: Shopify Email
4. Data transfers abroad
Data transfers are based on adequacy decisions or EU standard contractual clauses.
5. Data retention periods
| Data | Duration |
|---|---|
| Invoice and order data | 10 years (legal obligation) |
| Newsletter data | Until revoked |
| Workshop data | 2 years |
| Support chats | 3 years |
| Analytics/log data | 6–12 months |
6. Your rights
- Access: which data we hold about you
- Rectification or deletion of your data
- Data portability/transfer to other providers
- Objection to direct marketing or certain uses
- Withdrawal of consent at any time
Just contact us by email at help@tuftinglove.com.
7. Right to complain
If you believe we are mishandling your data, you can file a complaint at any time with the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland.
8. Security & technology
- Encrypted data transfer (TLS/SSL)
- Regular organizational and technical measures
- Access controls and password protection
Thank you for your trust – you decide how we use your data.
Your Tuftinglove team